Enquiry and Contract

• Please enquire by phone or email.
• A quotation will be given by phone or email, followed by meeting on location to confirm details. We can visit your country for meeting on demand (fees required).
• After the rental contract is signed, we ask for a 50% deposit to be paid at least 30 days prior to the delivery day.
  For first time customers, we may require a copy of your personal identification.

Final payment and cancellation

• Up to 30 days prior to the delivery day, you can change the contents after the rental contract signed. However items may be subject to availability.
  A cancellation fee is required within 30 days of the delivery date. You can not offset the cancelation fee with a new rental contract.
• The remaining balance (50%) is due the day before delivery.

Delivery and return

• We supervise the delivery of our products.
  With the exception of tents and other products that include a setup service, we kindly ask our customers to organize the setup, pack up and decoration.
  Although we will not assist in decoration, we can set up and pack up all of our products for an additional fee.
  However, we cannot take responsibility for other company’s products to any extent.
• We are only responsible for our own products. Please be aware that we are not responsible for any others.

Cancellation fee

In the event of cancellation, a cancelation fee will be applied regardless of cancellation due to weather or the customers circumstance.
The cancelation fee is a percentage of the total price of the signed contract, which includes transportation, accommodation and other fees.

【Notice】

• In case of damage (accidental or intentional), theft, or loss of the products during the rental term (from delivery to return), we ask our customers to pay a penalty for the damages. Please be sure to handle all the products with care.
• Orders must be at least 100,000 yen (tax excluded) per event. With the exception of certain products, products are generally not for retail.
• Our team respects all locations and operates with extra caution. However some of the large products like tents and dance floors may inevitably damage the ground.
  This damage may be exacerbated by the weather, and we cannot take responsibility for this type of damage.
  Please make sure to read and fully understand the rental policy and rental contracts before ordering.
• Please feel free to contact us with any questions.